foodpanda introduces contactless delivery button during COVID-19

April 22, 2020
foodpanda introduces contactless delivery button during COVID-19

Malaysia, 22 April, 2020 – foodpanda, the leading online delivery service, launches its contactless delivery option button. As the development of COVID-19 continues to evolve, foodpanda is ensuring it provides both service partners and customers the simplified option of minimised contact during the delivery process. With an increased demand for online delivery needs, foodpanda aims to serve its customers with enhanced delivery and payment options for the current environment.

The latest feature will allow both customers and service partners to opt for contactless delivery when placing an order and add on additional drop-off instructions via live chat if necessary. To adhere to their constant commitment to safety, foodpanda explained the mechanics of the new feature:

1. Make sure that customers have downloaded the latest version of the foodpanda app.
2. At checkout, contactless delivery will be switched on by default. Just place the order.
3. Go to the order and tap on ‘Contact your rider’.
4. Let the rider know exactly where to leave the order.

All foodpanda customers are encouraged to switch to online payment in order to minimise direct contact, however, riders know to step back 3 metres and let customers leave cash payment outside to collect.

“As health and wellbeing is of top priority to us for our customers and service partners alike, we wanted to introduce continued measures to ensure all parties feel comfortable whilst using our service. Ensuring we continue to innovate and provide options to suit all customers in this evolving environment is key to us, and we will continue to listen and implement.”says Sayantan Das, Managing Director, foodpanda.

foodpanda is continually adapting services and practices to accommodate the changing needs during this time, as well as following the latest guidelines from the World Health Organization and local health ministries. With encouraging online payment and contactless delivery, foodpanda aims to support all service partners, restaurant partners and valued customers to feel comfortable and assured all measures towards their safety is a priority.


About foodpanda: 
foodpanda is dedicated to bringing food lovers around the world their favorite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in more than 325 cities across 13 Asian and Central Europe countries globally. foodpanda is active in Bangladesh, Cambodia, Hong Kong, Laos,
Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, Romania and Bulgaria. It belongs to Delivery Hero, worldwide leader of the food delivery industry. For more information visit devfoodpanda.wpenginepowered.com

How it works: 
Through the foodpanda website or via the iOS and Android apps, customers can enter their address and view a curated list of restaurants serving their neighborhood. Once they have found their meal of choice, they can place an order in the comfort of their home or office, paying online through foodpanda’s secure platform. The order is then carefully prepared by
the restaurant, picked up by the foodpanda rider and delivered straight to their doorstep.

About Delivery Hero:
Delivery Hero is a leading global online food ordering and delivery marketplace with number one market positions in terms of restaurants, active users and orders in more countries than any of its competitors across 40 countries in Europe, the Middle East & North Africa (MENA), Latin America and the Asia-Pacific region. Delivery Hero also operates its own delivery service in 200+ high-density urban areas around the world. The Company is headquartered in Berlin and has over 21,000 employees. For more information, please visit www.deliveryhero.com.

For more information, please contact:
Lisa Santa Maria – PR Manager 
E: [email protected]
Atiqah Mohamad Zaini – PR Executive
E: [email protected]